Help

Tracking your delivery

Track Your Order Via Email

 

Following completion of your order, you will receive a confirmation email directing you to the My Orders section of My Account for further delivery information.

 

Track Your Order Online

Log into My Account where all of your orders will be displayed in the My Orders section.
In the My Orders section click on the relevant order ‘track’ link where you will be provided with detailed order / delivery information. Where we have access to tracking information, you will be directed to our courier's website.

 

My Order Hasn’t Arrived Yet, What Should I Do?

We suggest you log into My Account, to check the progress of your order using the steps above and double check your expected delivery times for your products in the confirmation email you will receive after placing an order.

 

Contact Us

If you’d like further assistance with delivery, please call our Customer Service Team on 0800 652 6060. Our phone lines are open Monday to Friday, 9am–5:30pm. If you’d prefer, you can also contact us online at any time.

 

Can I Change My Delivery Address?

If you are a new customer, you can add your delivery address in the checkout stage. This address will be saved for future use in your My Account onsite. You can then add or delete delivery addresses after you have made your first order.

If you are an existing customer, there are two ways to change your delivery address.

When you are in the My Account section, click on Manage My Account to view your current address book list. There you can add a new address, delete an existing address or change your default delivery address.

Alternatively, you can add or change a delivery address when placing an order at the checkout. Any saved delivery addresses that you have used previously will show in that section.